PrivacyPolicy

YT Metal Fabrication (ABN: [ABN Number]) ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our business is located at 3/29 Central Avenue, Sunshine, VIC 3020, and we provide metal fabrication and welding services throughout the Melbourne metropolitan area.

We may collect the following types of personal information:

• Contact details (name, phone number, email address, postal address)
• Business information (company name, ABN, industry type)
• Project details and service requirements
• Payment and billing information
• Communication records (emails, phone calls, messages)
• Website usage data (IP address, browser type, pages visited)
• Photos of completed work (with your consent)

We collect this information directly from you when you contact us, request quotes, engage our services, or visit our website. We may also collect information from third parties such as suppliers or referral partners with your consent.

We use your personal information for the following purposes:

• Providing quotes and estimates for our services
• Delivering metal fabrication and welding services
• Processing payments and managing accounts
• Communicating about projects and service updates
• Maintaining customer records and service history
• Improving our services and customer experience
• Marketing our services (with your consent)
• Complying with legal and regulatory requirements
• Resolving disputes and handling complaints

We may disclose your personal information to:

• Suppliers and subcontractors involved in your project
• Payment processors and financial institutions
• Professional advisors (lawyers, accountants, insurers)
• Government agencies as required by law
• Third-party service providers (IT support, marketing)

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. All third parties we work with are required to protect your information in accordance with Australian privacy laws.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Access controls and password protection
• Regular security assessments and updates
• Staff training on privacy and security practices
• Secure disposal of information when no longer needed

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Make a complaint about our privacy practices

To exercise these rights or make an inquiry, please contact us using the details provided below. We will respond to your request within 30 days and may charge a reasonable fee for access requests.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Generally:

• Customer records: 7 years after last service (tax law requirements)
• Project documentation: 7 years (building and construction regulations)
• Marketing communications: Until you unsubscribe
• Website data: 2 years or as required by law

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.